Q. How does the 30 day risk free trial work?
A: We believe in the quality of our products but recognise that in some instances the product isn’t quite right for you that’s why we offer our “30 day risk free trial”. You can use the product for 30 days & if for any reason you wish to return the product please contact us within the 1st 30 days from receipt of the product to arrange to return the product & receive a refund.
Q. Where can I find more information about the 30 day Risk Free Trial & Return process?
A: For the specific terms and conditions relevant to the sale of your product please refer to the invoice you received when you purchased the product.
Q: Why hasn’t the payment been taken out of my account?
A: We only take payment from your account when we ship your order, you should typically see payment taken 24-48hrs after placing your order.
Q: Are my credit card details secure?
A:Your details are encrypted, therefore cannot be viewed by anyone. We can only see the last 4 digits of the card so we can confirm payment details with you.
Q: What is the frequency of payments on a payment plan?
A: The default payment frequency is set-up every 30 days from after your trial expires – which means the date will vary depending on the month. However, you have the flexibility to choose and request a payment plan which suits you i.e. weekly/fortnightly.
Q: Do you charge interest on a payment plan?
A: Absolutely not! Our payment plans are interest free to make your purchase more flexible and affordable for you.
The plans are an agreement that you will pay the agreed regular instalments, if you are overdue or default on these payments then interest could be incurred. Further information can be found within our Terms & Conditions.
If your situation has changed since starting a payment plan and you are having financial difficulties please contact us to arrange an alternative agreement.
Q: Can I change my method of payment on my payment plan?
A: Yes, there are various payment options available – please contact us to request a change.
I am having trouble making my payments – what should I do?
Talk to us! If your situation has changed and you are having financial difficulties please contact us to arrange an alternative agreement.